FAQ's

Where does Bong Empire ship to?

We offer fast shipping Australia-wide to residential and business addresses, PO Boxes, and Parcel Lockers. Our delivery partner, Australia Post, ensures your order arrives quickly and securely.

Do you have free shipping?

Yes, all orders over $150 qualify for free standard shipping!

What will the transaction come up as on my bank statement?

All transactions will come up under the name “B Empire” on your bank statement.

Is packaging discreet?

We ship all orders in plain, discreet packaging with no mention of our business name on the outside. The sender's name on the postage label will be the staff member who packed your order.

We pack all fragile products with multiple layers of bubble wrap, then we use an extra cardboard layer for added peace of mind. Our intact and unbroken delivery rate is above 99%.

How long is the delivery process?

Orders are packed and shipped within one business day (Monday to Friday). Orders placed before 3:00 PM AEST are shipped the same day, while those placed after 3:00 PM are shipped the next business day.

Delivery Times

  • Standard: 2-8 days
  • Express: 1-4 days

Please note: Delivery times can be affected by weekends, high-volume trading periods, and public holidays.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or Australia Post's website to see real-time updates on your delivery status.

What are the different types of bongs you sell?

Bongs come in various styles and materials, each offering a unique smoking experience. At Bong Empire, we stock:

  • Glass Bongs: Known for their clean, pure smoke and durability, available in types like beaker bongs, straight tube bongs, and percolator bongs.
  • Silicone Bongs: Flexible, nearly indestructible, and ideal for travel.
  • Acrylic Bongs: Affordable, colorful, and durable, though they may not provide as clean a taste as glass.

How do you choose the right bong?

Choosing the right bong depends on your personal preferences. For beginners, a simple and affordable beaker bongs or bubble bongs are a great start. If you prefer smoother hits, a percolator bong might be the best choice. Frequent travelers might opt for a durable silicone bong. At Bong Empire, we offer a wide range of bongs to match any preference.

Are glass bongs better than silicone or acrylic bongs?

Glass Bongs are often preferred for their ability to provide clean, pure smoke without imparting any unwanted flavors. Made from durable pyrex glass, they can handle high temperatures and regular use. Glass Bongs are also easy to clean and maintain, ensuring a consistent smoking experience. However, silicone bongs are more flexible and nearly indestructible, making them ideal for travel, while acrylic bongs are affordable and come in various designs. At Bong Empire, we offer a variety of options to suit all preferences.

How do you clean a glass bong?

Cleaning a glass bong is simple. At Bong Empire, we recommend using a mixture of isopropyl alcohol and coarse salt. Pour the solution into the bong, cover the openings, and shake it for about a minute to loosen any resin buildup. Rinse thoroughly with warm water. For hard-to-reach areas, use a soft brush. Regular cleaning and changing the water after each use will keep your bong in top condition.

Why choose Bong Empire?

Bong Empire is dedicated to providing the best selection of high-quality glass bongs, grinders, pipes and smoking accessories in Australia. We offer a wide range of products, competitive prices, and exceptional customer service. Whether you're a beginner or an experienced smoker, you'll find the perfect bong to suit your needs. Our fast shipping and secure online shopping experience make it easy to get the best products delivered right to your door.

What types of glass bongs do you offer?

We offer a wide variety of glass bongs, including beaker bongs, straight tube bongs, percolator bongs and more. Each type is crafted from high-quality glass to ensure durability and a smooth smoking experience.

What smoking accessories are available in your shop?

Our shop has a wide range of smoking accessories, including rolling papers, rolling trays, ashtrays, bong cleaners, digital scales, lighters, smell proof bags, storage containers and more! These accessories are essential for enhancing your smoking sessions.

Can I find replacement parts for my bong?

Yes, we stock a variety of replacement parts including glass cone pieces, brass cone pieces, glass downstems, metal downstems, ash catchers, and more. Keeping spare parts on hand ensures your smoking devices are always in top condition.